The Ceramic Company Shipping Policies
All orders are shipped out on business days. Orders placed on a business day before 2 PM Central Time will ship out the same day. Orders placed on a business day after 2 PM Central Time will ship out the next business day. All orders placed on a weekend or on a United States holiday will ship out the next business day.
Domestic Shipping: Anywhere in the United States
Priority Mail Flat Rate – Orders will ship USPS. Saturday delivery. Takes 2-3 business days.
Priority Mail Express – Overnight orders will ship USPS or UPS. Takes 1 business day. 2 business days for orders placed after 2 PM Central Time.
Retail Ground – Orders will ship USPS or UPS. Takes 2-5 business days.
International Shipping: We can ship worldwide!
For all orders shipping to an address outside of the United States, the buyer is responsible for paying all taxes and duties.
Priority Mail Express International – Orders will ship UPS. Express shipping is expedited and can take 1-2 business days.
Priority Mail International – Orders will ship UPS. Takes 3-5 business days.
Global Express Guaranteed – USPS Express shipping with FedEx Express. Takes 1-2 business days.
All orders can be returned for a full refund within 30 days of receipt.
Return shipping will be paid for by the customer.
If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange.
If you have questions or concerns about shipping or an order please contact us.
You can fill out a contact form on our website
Email us at [email protected]
Or call us at 800-970-8613
We will be more than happy to help answer any questions or concerns you may have.